Privacy Policy

Last updated: April 1, 2026

HeyJoy is an activewear brand based in London. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and protect your information when you use our website or make a purchase.

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Information We Collect

We may collect the following information when you use our website or place an order:

• Name, email address, phone number
• Billing and shipping address
• Payment details (processed securely via Shopify)
• Order and transaction history
• Information about how you use our website (such as pages visited and interactions)

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How We Use Your Information

We use your information to:

• Process and deliver your orders
• Manage returns and exchanges
• Communicate with you بشأن your order or enquiries
• Improve our website and services
• Send marketing emails (only if you opt in)

We do not sell your personal data.

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Payments

All payments are processed securely through Shopify and its payment providers. We do not store your full payment details.

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Sharing Your Information

We only share your data when necessary, including with:

• Shopify (our website platform)
• Payment providers
• Delivery partners (such as Royal Mail)
• Service providers that help operate our business

All third parties are required to handle your data securely.

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Cookies

We use cookies to improve your browsing experience, remember your preferences, and analyse website traffic. You can manage or disable cookies in your browser settings.

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Your Rights

If you are based in the UK or EU, you have the right to:

• Access the personal data we hold about you
• Request correction of your data
• Request deletion of your data
• Withdraw consent for marketing at any time

To exercise any of these rights, please contact us.

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Data Security

We take reasonable steps to protect your information, but no system is completely secure. We recommend using secure connections when sharing personal data online.

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Data Retention

We keep your information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

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Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

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Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

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Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Email: info@heyjoy.co.uk
Location: London, United Kingdom