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Terms of service
Terms of Service
Last updated: April 1, 2026
OVERVIEW
HeyJoy is an activewear brand based in London. We operate this website and store, including all related products and services (the “Services”), to provide you with a curated shopping experience. Our store is powered by Shopify.
These Terms of Service (“Terms”) set out your rights and responsibilities when using our Services. By accessing or using our website or placing an order, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree with these Terms, you should not use our Services.
1. ACCESS AND ACCOUNT
To use our Services, you must be at least 18 years old or have permission from a parent or guardian.
You agree to provide accurate and complete information when placing an order or creating an account, and to keep this information updated.
You are responsible for maintaining the confidentiality of your account details and for all activity under your account.
2. PRODUCTS
We aim to display our products as accurately as possible. However, colours and appearance may vary depending on your device and screen settings.
All product descriptions and availability are subject to change without notice.
We reserve the right to limit quantities or discontinue products at any time.
3. ORDERS
When you place an order, you are making an offer to purchase. Orders are only accepted once confirmed by us.
We reserve the right to cancel or refuse any order at our discretion. If this happens, we will notify you and issue a refund if payment has been taken.
Please review your order carefully before placing it, as changes or cancellations may not be possible once confirmed.
Returns and exchanges are subject to our Returns Policy.
4. PRICES AND PAYMENT
All prices are shown in GBP (£) and may change without notice.
Unless stated otherwise, prices do not include delivery or any applicable taxes.
Payments are processed securely via Shopify and its payment providers. By placing an order, you confirm that you are authorised to use the payment method provided.
5. SHIPPING AND DELIVERY
We aim to dispatch orders promptly from the UK.
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers (including Royal Mail), customs, or circumstances beyond our control.
Once your order has been handed to the delivery carrier, responsibility passes to you.
6. INTELLECTUAL PROPERTY
All content on this website — including images, branding, text, and design — is owned by HeyJoy or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, or use any content without our prior written permission.
7. THIRD-PARTY SERVICES
Our website may include services or links provided by third parties (including Shopify). We are not responsible for their content, policies, or actions.
8. PRIVACY
Your use of our Services is also governed by our Privacy Policy.
9. LIMITATION OF LIABILITY
To the fullest extent permitted by law, HeyJoy is not liable for any indirect, incidental, or consequential damages arising from your use of our Services or products.
Nothing in these Terms excludes liability where it would be unlawful to do so.
10. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
11. CHANGES TO THESE TERMS
We may update these Terms from time to time. Any changes will be posted on this page.
12. CONTACT
If you have any questions about these Terms, please contact us:
Email: info@heyjoy.co.uk
Location: London, United Kingdom